Make voice calls without buying a phone number (using your existing phone number)

Modified on Mon, 27 Apr at 5:18 AM

9th of April, 2026

Make voice calls without buying a phone number (using your existing phone number)

---

What's new

You can now make voice calls directly from the platform using a phone number you already own, no need to purchase a platform number first. This removes the biggest barrier to getting started with voice calling.

Previously, you had to buy a phone number before you could make a single call. Now, you can verify an existing number and start calling in under a minute.

---

How it works

When you open the dialer without a purchased phone number, you'll see the option to use your existing number

Click on Use your existing phone number

Enter your existing phone number which you want to show as caller ID for your outbound calls

You will receive a call on your existing phone number. Enter the 6 digit code after answering the call to verify that you own this number

You can now call yourself to try voice calling. To call others, you'll need to complete identity verification

First call to own number

After your first call, you'll be prompted to complete a one-time ID check using a government ID and selfie. This is required to place calls to contacts

ID check using government ID and selfie

---

Managing your Verified Caller ID

To check settings of your existing phone number (Verified Caller ID), go to account settings > Phone System > Phone Numbers > Verified Caller ID

Under the 3 dot menu, you can enable call recording

---

How to enable this under Labs?

The account admin needs to go to settings > Labs

Click on Activate Feature

Enable it for the accounts you want

---

Good to know

Call costs are the same as regular outbound calling
Inbound calls continue to ring on your existing phone number as usual
You can still make outbound calls from your existing phone number outside of GHL
You can always purchase a dedicated phone number at any time
ID verification is needed once for an account
Mobile app support coming soon